We strive to provide the highest quality products in the photographic industry.
Please read our return policy:
We don't accept any return if our items have not damaged when you get it.
Because of the special nature of background products, we cannot make a second sale. Every order is unique. Thanks for your understand.
How to get a replacement or return the item? please contact our customer service (email@example.com) in time and upload the detailed photo. We will not bear the cost of your return shipping fee.
We can not return or replace your orders because you ordered a wrong backdrop(wrong size, wrong backdrop, or not our mistake) by yourself.
All returns must be made within 30 days of receiving your merchandise.
All backdrop, photo props, and studio equipment returns must be approved by us.
1 Our material is canvas, a cotton and linen fabric. Has been recognized by many photographers around the world. Please read our material description carefully before placing orders. We do not support refunds if you do not like our materials.
2 All orders shipping costs cannot be refunded.
3 Because it is purely hand painted, we cannot guarantee that it is exactly the same as the photos, please understand.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
If our backdrops have any problem, please contact us within 14 days of receipt of your order, if our backdrop has not the problem, we can not return because of the special nature of our products. Email:firstname.lastname@example.org
If you don't get our reply with your email within 2 days, we recommended checking your spam email. Sometimes this may happen.